Accessing the client support portal

• To Sign in to the Portal, click the “Customer Support Portal” link, which will take you directly to the sign-in screen. Once signed in, you’ll be taken to the Portal.

• Starting a Ticket:

  • In the Portal, click “Start a Ticket” at the top or bottom of the page.
  • Complete the form and attach any necessary files:
    • You can attach a single file up to 100MB.
    • For multiple files, the total limit is 500MB. On Windows, hold the Ctrl key to select multiple files; on Mac, hold the Command key.
  • If your files exceed 500MB, use the Dropbox link on the form to upload them.
  • After filling out the form, click “Submit” to send your ticket.

• Communicating on Your Ticket:

  • You can continue communication via the Client Support Portal ticket page or by replying to any email related to the ticket.
  • Communicating on a specific ticket through the portal is possible only when a ticket is marked “Open”.
  • If the ticket is closed and you need further assistance, please start a new ticket.

If you have any questions or need login assistance, please email us at support@neonmoth.com